Registration for the fall 2015 conference will open in late spring 2015. The information below was for the 2013 conference and is provided for reference and preliminary planning purposes. Registration rates and policies for the 2015 conference are subject to change.

  • Early registration at the rate of $185 opens June 3 and closes July 8, 2013.
  • Regular registration at the rate of $210 opens July 9 and closes August 26, 2013.
  • Registration is limited to 125 people.
  • Early Registration forms and payments must be received by July 8, 2013, to be eligible for the discounted rate. Regular Registration forms and payments must be received by August 26, 2013.
  • Onsite registration will not be available.
  • Cancellations received in writing by September 20, 2013, will be accepted and the registration fee refunded less an administrative fee of $100. Cancellations received after this date cannot be accepted and will not be refunded.
  • Transferring your registration to another person is acceptable and encouraged. The person's full name and institutional details must be provided by October 7, 2013.
  • No refunds will be granted for registrants who do not attend the conference.

Registration is also open for the post-conference workshop
Using LibQUAL+®
Effectively and Strategically

Tuesday, October 22, 2013 (1pm - 5pm)
Wednesday, October 23, 2013 (8am - noon)
The Georgian Terrace Hotel, Atlanta, GA
Fee: $130
Audience: Survey administrators and members of assessment groups/teams.

ARL is offering a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+® Effectively and Strategically” will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.

LibQUAL+ is a survey tool that solicits users’ opinions of library service quality. The survey has been used by over 1,200 libraries worldwide and has been a foundational element of library assessment initiatives. Increasingly, academic and research libraries recognize that assessment is not an end in itself; rather, assessment is part of the library’s overall management strategy. This workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library’s most recent LibQUAL+ survey results, how to use those results effectively to achieve service-quality improvements, and how to integrate this tool into the library’s strategic planning and other organizational performance efforts.

As a result of attending this workshop, participants will:

  • Understand their library’s most recent LibQUAL+ survey results
  • Mine LibQUAL+ data using three different interpretation frameworks
  • Identify specific targets for service-quality improvement
  • Consider ways to develop knowledge and accountability throughout the library in order to improve library service based on the survey results
  • Connect LibQUAL+ to the organization’s strategic plan and other organizational performance systems