Conference registration is now closed.
- Early registration at the rate of $185 opens June 3 and closes July 8, 2013.
- Regular registration at the rate of $210 opens July 9 and closes August 26, 2013.
- Registration is limited to 125 people.
Registration forms and payments must be received by July 8, 2013, to be
eligible for the discounted rate. Regular Registration forms and
payments must be received by August 26, 2013.
- Onsite registration will not be available.
received in writing by September 20, 2013, will be accepted and the
registration fee refunded less an administrative fee of $100.
Cancellations received after this date cannot be accepted and will not
- Transferring your registration to another person is
acceptable and encouraged. The person's full name and institutional
details must be provided by October 7, 2013.
- No refunds will be granted for registrants who do not attend the conference.
Registration is also open for the post-conference workshop
Using LibQUAL+® Effectively and Strategically
Tuesday, October 22, 2013 (1pm - 5pm)
Wednesday, October 23, 2013 (8am - noon)
The Georgian Terrace Hotel, Atlanta, GA
Audience: Survey administrators and members of assessment groups/teams.
ARL is offering a workshop about acting on LibQUAL+ survey results, led
by Martha Kyrillidou, ARL director of statistics and service quality
programs; Lisa Hinchliffe, professor at the University of Illinois at
Urbana-Champaign; and Raynna Bowlby, ARL consultant. “Using LibQUAL+®
Effectively and Strategically” will be held over two half days, October
22–23, 2013, in conjunction with the Southeastern Library Assessment
Conference in Atlanta, Georgia.
LibQUAL+ is a survey tool that solicits users’ opinions of library
service quality. The survey has been used by over 1,200 libraries
worldwide and has been a foundational element of library assessment
initiatives. Increasingly, academic and research libraries recognize
that assessment is not an end in itself; rather, assessment is part of
the library’s overall management strategy. This workshop will enable
staff with responsibilities for planning or assessment to gain a better
understanding of their library’s most recent LibQUAL+ survey results,
how to use those results effectively to achieve service-quality
improvements, and how to integrate this tool into the library’s
strategic planning and other organizational performance efforts.
As a result of attending this workshop, participants will:
- Understand their library’s most recent LibQUAL+ survey results
- Mine LibQUAL+ data using three different interpretation frameworks
- Identify specific targets for service-quality improvement
- Consider ways to develop knowledge and accountability throughout the
library in order to improve library service based on the survey results
- Connect LibQUAL+ to the organization’s strategic plan and other organizational performance systems